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If your site is suspended

Packdoor staff can suspend an organization. Its site goes offline until staff reactivate it, and you get it back by writing to Packdoor.

What happens

  • Your console home says your organization is suspended.
  • Your site is offline and cannot take new orders.
  • You can still see everything in the console, but you cannot make changes.

Getting it back

  1. Write to info@packdoor.ca from the email on your account and name your organization.
  2. Packdoor staff look at it and tell you what is needed.
  3. Once staff reactivate your organization, your site and sales come back.

Still stuck? Use the Help page in your console, or write to us. We reply within one business day.

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