Help guides
Short guides to the things organizers do most, in the order you meet them.
Guides
- Create your site
Sign up and get your own ticket site and console in a few minutes.
- Create your first event
Add an event, its dates and venue, its ticket types, and publish it.
- Ticket types and prices
Set up general admission, early bird, VIP and code-only tickets, and who pays the fee.
- Get paid by card
Turn on card payments with Stripe, and know when payouts arrive.
- Take Interac e-Transfer
Let buyers pay by Interac e-Transfer, with no Packdoor fee.
- Run the door
Scan tickets on any phone, even offline, with guest lists and re-entry.
- Refunds
Refund tickets or an amount, answer refund requests, and cancel a date.
- Discount codes
Make codes and links that lower the price, for the whole organization or chosen tickets.
- Your team
Invite people with the right role: admin, event manager, finance, door staff.
- Plans and billing
Start, Grow and Pro: what changes, how to switch, and how to cancel.