Help guides
Take Interac e-Transfer
Buyers send you an e-Transfer; their tickets are held until you mark the payment received. No Packdoor fee.
Steps
- In Settings, open "Interac e-Transfer": enter the email address that receives your e-Transfers, the instructions for buyers, and how long they have to pay (12 to 72 hours).
- Buyers can now choose Interac e-Transfer at checkout. Their order waits, unpaid, with the tickets held for them.
- When the money arrives, open the order and choose "Payment received". The tickets are issued and emailed.
Good to know
- Buyers get a reminder halfway through the window; an order not paid in time is cancelled by itself and its tickets go back on sale.
- You can turn e-Transfer off for a single event.
- e-Transfer works before card payments are approved.
Still stuck? Use the Help page in your console, or write to us. We reply within one business day.