Help guides
Get paid by card
Card payments go through Stripe, to an account Packdoor sets up for you. Packdoor reviews new organizers first.
Steps
- In Settings, add your business details: legal name, address and contact.
- Open "Card payments" and choose "Connect Stripe". Stripe asks for your identity, your business and a bank account (about 10 minutes).
- Packdoor staff review your organization; we email you when card payments are on.
- Settings then says "Cards are on", and buyers can pay by card, Apple Pay or Google Pay.
When the money arrives
- For your first 3 events, each event's card money is paid out 3 days after the event ends.
- After 3 events without trouble, payouts follow Stripe's normal schedule.
- Finance shows what is held, what is paid out and when.
- Stripe's card fee is paid by Packdoor, out of its own fee.
Still stuck? Use the Help page in your console, or write to us. We reply within one business day.