Refunds

Steps

1. Open Orders and find the order (by name, email or order number).
2. Choose the tickets to refund ("Refund selected"), an amount ("Refund this amount", the tickets stay valid), or the whole order.
3. Confirm. The tickets are cancelled first, then the money is sent; if the bank refuses, you can retry from the same order.

Good to know

• Buyers can ask for a refund from their order page; you refund the order or decline with a note they see.
• Packdoor's fee on the refunded part goes back to the buyer too.
• Cancelling a date ("Cancel or move") refunds every order on it and emails each buyer.
• Every refund is in the audit log, with who made it.