Help guides
What buyers can do with their tickets
Every order has a private page that opens from the buyer's email. Knowing what is there helps you answer buyers quickly.
On the order page
- The tickets with their QR codes, to show at the door on a phone or printed. Each code works once.
- "Download tickets (PDF)" and "Add to calendar".
- A notice if the date is cancelled or postponed, and how much was refunded.
- Add-ons, to show at the event to pick up.
- "Pass a ticket on", if you left transfers on for the event: the new person gets the ticket by email and the old code stops working.
Lost the email?
- On your site, buyers open "Find my tickets" and enter the email they bought with.
- They get a link to each order from you by email. It can take a few minutes.
If they pay by e-Transfer
- The order page shows where to send the money and how long the tickets are held. Tickets arrive by email once you confirm the payment, and the order cancels itself if the money does not arrive in time.
Still stuck? Use the Help page in your console, or write to us. We reply within one business day.