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Sign in and keep your account safe

You can sign in with an emailed code, a password or a passkey, and add a second step with an authenticator app.

Ways to sign in

  • "Sign in with the code": we email you a link and a code.
  • "Sign in with a password instead", once you have set a password in your account.
  • "Sign in with a passkey" (Face ID, Touch ID), after you add one under Your account. The emailed code always remains a fallback.
  • "Remember me on this device" keeps you signed in for 30 days on a device you trust.

Two-step sign-in

  1. Open Your account and choose to turn on two-step sign-in.
  2. Scan the QR code with an authenticator app and enter the 6-digit code to confirm.
  3. To turn it off you need a current code. If you lose your phone, write to support.

Good to know

  • Two-step sign-in uses an authenticator app; there is no SMS code.
  • Every change to money, tickets and settings is written to an audit log you can read.

Still stuck? Use the Help page in your console, or write to us. We reply within one business day.

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