Help guides
Send marketing email
Build a campaign, choose who gets it, and send now or later. Consent is checked again for every email at send time.
Steps
- Open Marketing, then Emails, and choose "New campaign".
- Start from a blank page or a template and choose "Create draft". Write the subject, preview text and content, and add a French version if you like.
- Choose the audience: everyone who can be emailed, or a saved segment (by brand, city, event bought, orders, spend or consent).
- Choose "Continue", then "Send now" or "Send at" a time up to 90 days ahead, and confirm "Send to" the count shown.
Who can be emailed
- People who said yes, or who bought from you in the last 2 years. Free tickets do not count as buying.
- Every email carries a one-click unsubscribe, and people who unsubscribe are not emailed again.
Good to know
- Only owners and admins of the whole organization can send. It needs the Grow or Pro plan, or the add-on.
- A confirmed campaign cannot be edited, and sent mail cannot be recalled.
- Open and click tracking is off by default.
- Ticket and order emails to buyers are separate and do not need consent.
Still stuck? Use the Help page in your console, or write to us. We reply within one business day.