Help guides
Ask questions and collect waivers
Ask buyers for what you need (a dietary need, a t-shirt size, an Instagram handle) and have them accept a waiver.
Questions
- On the event page, open "Checkout questions" and choose "Add a question".
- Pick the type: short text, "Pick one from a list" or a checkbox.
- Choose "Once per order" or "Once for every ticket", and whether it is required.
- Save. Answers show on the order and in the orders and attendees downloads.
Waivers
- On the event page, choose "Add a waiver" and write a title and the text.
- Buyers must accept it to check out. When you change it, the new version applies to new orders. "Take the waiver down" removes it.
Good to know
- Up to 20 questions per event, and a library of saved questions you can reuse.
- A question never changes a price.
- Event managers manage questions and waivers; they are available on every plan.
Still stuck? Use the Help page in your console, or write to us. We reply within one business day.