Help guides
Cancel, postpone or move a date
You change a single date, not the whole event. Buyers are emailed, and card payments are refunded automatically when you cancel.
Steps
- Open the event, then its Dates tab, and choose "Cancel or move" on the date.
- Pick "Cancel this date", "Postpone (new date to be announced)" or "Move to a new date". For a move, enter the new start, end and doors.
- Write the reason (kept in the history) and, if you like, a message to buyers.
- Choose "Review", then confirm.
What each does
- Cancel stops sales, cancels every ticket and refunds card payments in full. It cannot be undone. Cash and e-Transfer buyers you repay yourself; comps refund nothing.
- Postpone stops sales; existing tickets stay valid for the new date.
- Move gives new times and the date goes back on sale; existing tickets stay valid.
- Unpaid orders are cancelled. Refunds that fail are retried.
Good to know
- Owners, admins and event managers can do this.
- You cannot unpublish an event once tickets are sold; cancel the dates instead.
Still stuck? Use the Help page in your console, or write to us. We reply within one business day.